Shipping policy
Thank you for shopping with Galowana.
We work with trusted suppliers worldwide to bring quality products directly to our customers.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery times:
- United States: 7–15 business days
- Canada: 7–18 business days
- United Kingdom: 5–12 business days
- Australia: 7–18 business days
- Other countries: 10–20 business days
Please note that delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Shipping Cost
Shipping charges are displayed at checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Customs & Import Duties
International orders may be subject to customs fees or import taxes imposed by your country's authorities. These charges are the customer's responsibility.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery period, please contact us at [your email], and we will assist you.